Abstract
This research aims at examining and analyzing the influence of trust, self-efficacy, and organizational commitment on employees’ knowledge sharing at The Main Office of PT Bank Panin Tbk Kota Pontianak. Research method applied is causal approach survey in form of quantitative causal decription. Census technic is used to collect the primary data. A Total of 70 questionnaires were distributed among the employees. Collectively, 51 usable questionnaires were returned. Secondary data was elicited from interviewing Main Branch Office Manager and website of PT Bank Panin Tbk. Analytical technique used is path analysis. The result of the research shows that trust influences organizational commitment but does not influence employees’ knowledge sharing. Self-efficacy influences organizational commitment and employees’ knowledge sharing. Organizational commitment does not influence employees’ knowledge sharing.
Highlights
Berbagi pengetahuan di antara karyawan merupakan bagian terpenting dari knowledge management
A Total of 70 questionnaires were distributed among the employees
Secondary data was elicited from interviewing Main Branch Office Manager and website of PT Bank Panin Tbk
Summary
Berbagi pengetahuan di antara karyawan merupakan bagian terpenting dari knowledge management. Pengetahuan yang dimiliki oleh karyawan baik tacit maupun explicit knowledge tidak hanya berasal dari internal perusahaan, akan tetapi juga dapat diperoleh melalui peningkatan kompetensi diri secara mandiri dari luar perusahaan. Pengetahuan yang diperoleh karyawan melalui pelatihan kurang dapat diakses oleh karyawan dari unit lain karena belum adanya bagian khusus knowledge management sehingga dapat berpengaruh pada rendahnya proses pembelajaran karyawan secara keseluruhan, efektivitas, efisiensi, inovasi dan kinerja perusahaan. Karyawan Kantor Cabang Utama PT Bank Panin Tbk Kota Pontianak merupakan individu-individu yang bekerja dalam satu tim kerja untuk mencapai tujuan perusahaan. Dengan demikian dapat dikatakan bahwa aktivitas berbagi pengetahuan karyawan Kantor Cabang Utama PT Bank Panin Tbk Kota Pontianak dapat dipengaruhi oleh faktor efikasi dan komitmen organisasional karyawan. Berdasarkan uraian di atas, penulis tertarik untuk melakukan penelitian yang diberi judul “Pengaruh kepercayaan, efikasi diri, dan komitmen organisasional karyawan di Kantor Cabang Utama PT Bank Panin Tbk Kota Pontianak.”
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