Patient Satisfaction in Shanghai Hospitals

Abstract

The objective of this paper is to study patients’ satisfaction degree with the hospital, environment, medical service and staff in several hospitals in Shanghai. With the questionnaire survey method, two-dimensional code is set up in every department to investigate satisfaction degree of patients. The research data input, collection and analysis are used the tools of Excel and SPSS19.0. A total of 6144 questionnaires were obtained. Analysis of objective data shows that patients’ satisfaction degree with every department is 4.41 (3.05–4.92). And subjective data analysis shows that patients’ satisfaction degree with facial faculties, surgery, internal medicine, outpatient department, infusion room, general practice, emergency treatment, pharmacy department, neurology, rehabilitation department, traditional Chinese medicine department, pediatrics, obstetrics and gynecology department, health service station and the others is as follows: 0.75, 0.28, 0.22, [Formula: see text]0.09, 0.32, 1.00, [Formula: see text]0.12, [Formula: see text]0.14, 0.63, 1.00, 0.60, [Formula: see text]0.09, 0.33, 1.00, 0.14. And patients’ satisfaction degree with service, environmental, convenience, medicine, order, administrative management, logistic service and time is as follows: 0.84, 0.91, 0.17, 0.91, [Formula: see text]0.16, 0.01, [Formula: see text]0.46, [Formula: see text]0.49. The difference of patients’ satisfaction degree between each department is related to patients’ special status, especially when treat is difficult and disease is severe. Because of different links with patients’ need, these factors have different influences on patients’ emotional tendencies. Hospitals should enhance patients’ satisfaction degree by optimizing resource allocation and department order, reducing waiting time, increasing visiting time, improving administration, attaching importance to logistics and intensifying infrastructure construction.