Abstract
Best value is a journey of continuous improvement. In 1999 Luton Borough Council became a parking authority with responsibility for the management and operation of decriminalised parking enforcement in the Borough. This paper outlines the journey undertaken by Luton to build the principles of best value into its new parking service and how the authority benchmarked other parking operators to both identify and adopt good practice. Since Luton has gone ‘live’, the authority has continued its journey of continuous improvement by using management tools such as the business excellence model and the charter mark to develop a culture of performance management to drive best value into its parking service.
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