Abstract
Social scientists and health professionals have contended that consumer compliance with professional advice is related to thefulfillment of their expectations. The present study sought to begin empirical investigation of this hypothesis by identifying the content of parental expectations of a diagnostic clinicfor children so that in subsequent research these expectations could be related to the parents' subsequent attitudes and behavior. It was found that parents, regardless of socioeconomic status and ethnicity, lacked specific andfirmly-held expectations regarding the kinds of specialists, evaluations, and therapies they desired. Efforts then turned to isolating possible sources of this uncertainty, including exploration of parents' medical knowledge, perception of their role as health consumers, and the nature of their prior help-seeking experience. The issues and implications generated by these findings, particularly as they relate to the dynamics and outcomes of parent-professional interaction, are then discussed.
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