Outsourcing of human resource management services in Greece

Abstract

PurposeOutsourcing is gaining considerable popularity in the field of business services and management. The purpose of this paper is to illustrate the practice of outsourcing human resource management (HRM) functions, such as training, staffing, rewards and restructuring, in Greece.Design/methodology/approachThe analysis draws upon both primary and secondary data. The findings of the 1999 CRANET survey and a study on the companies that offer HRM services in Greece are used to set the frame of analysis. A series of in‐depth interviews with HR managers and senior HRM consultants are used to support the quantitative data.FindingsThe analysis suggests that the Greek market of HRM services is still at an initial stage of development, with limited credibility, while the customers lack the experience of managing outsourcing relations and are reluctant to establish a partnership‐ type HRM outsourcing agreement. Considerable differences are identified between the Greek market for HRM services and those of more developed markets.Originality/valueThe description of the Greek market of HRM services can be useful to vendors and users of HRM services, as well as researchers dealing with outsourcing in small markets.