Abstract
As industry leaders, we can all appreciate the transformation our industry is undergoing. Following the loosening of COVID‐19 restrictions, utilities have an opportunity to build upon the goodwill developed as frontline responders ensuring continued availability of energy during these challenging times, to reclaim their role as a community leader. Ceasing customer shutoffs for low‐ and moderate‐income customers and bill forbearance for customers unable to pay their bills has created goodwill that can support the continued push toward electrification of buildings and transportation and decarbonization. Still, the industry faces challenges as regulators push for reliability standards to be met while requiring utilities to do more with less, driving even greater cost‐efficiencies. Having served as a market modernization specialist over the past six months at Climate Action Services, I have advised on both technical references and generic functional architectures to meet the challenges of an industry in transition.
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