Organizational Commitment in the Hypermarket Industry: Today, Tomorrow, and Days to Come

Abstract

This study aims at a better understanding of organizational commitment in the hypermarket industry. It focuses on hypermarkets that provide services in Klang Valley, Malaysia; namely, Carrefour, Tesco, and Giant. Specifically, it seeks to measure the commitment level of non-executives in those hypermarkets. A sample of 1,500 non-executives was drawn, from which there were 463 respondents. Data were collected using self-administered questionnaires designed by the researchers. Results showed a positive relationship between organizational commitment and job satisfaction, organizational empowerment and trust, career advancement opportunities, and perceived organizational justice, but showed a negative relationship between education level and organizational commitment; that is, the higher the employee's education, the lower his or her commitment level to the organization.