Opinion Mining based Fake Product review Monitoring and Removal System

Abstract

Fake review detection and its elimination from the given dataset using different Natural Language Processing (NLP) techniques is important in several aspects. In this article, the fake review dataset is trained by applying two different Machine Learning (ML) models to predict the accuracy of how genuine are the reviews in a given dataset. The rate of fake reviews in E-commerce industry and even other platforms is increasing when depend on product reviews for the item found online on different websites and applications. The products of the company were trusted before making a purchase. So this fake review problem must be addressed so that these large E-commerce industries such as Flipkart, Amazon, etc. can rectify this issue so that the fake reviewers and spammers are eliminated to prevent users from losing trust on online shopping platforms. This model can be used by websites and applications with few thousands of users where it can predict the authenticity of the review based on which the website owners can take necessary action towards them. This model is developed using Naïve Bayes and random forest methods. By applying these models one can know the number of spam reviews on a website or application instantly. To counter such spammers, a sophisticated model is required in which a need to be trained on millions of reviews. In this work “amazon Yelp dataset” is used to train the models and its very small dataset is used for training on a very small scale and can be scaled to get high accuracy and flexibility.