Abstract
Purpose:The aim of the paper is to analysethe problems connected with operations realised 5within an organisation in the ISO 9001:2015 implementation process.6Design/methodology/approach:Critical literature analysis. Analysis of international literature 7from main databases and Polish literature and legal acts connected with the researched topic. 8Findings:The most important first part of the building operation system in the company is9build this systemaccording to ISO 9001:2015 requirements. An organisation, in this case,10should plan, implement and control the processes needed to meet the requirements for the 11provision of products and services.The organisation need to ensure that outputs that do not 12conform to their requirements are identified and controlled to prevent their unintended use or 13delivery. The whole organisation should take appropriate actionsbased on the nature of the 14nonconformity and its effect on the conformity of products andservices.15Originality/value: Detailed analysis of all subjects related to organisation of operationsunder 16the ISO 9001:2015standard.17Keywords: quality management, ISO 9001:2015, ISO 9001, operations, product management, 18service management.19Category of the paper:literature review.
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