Abstract
The current covid 19 outbreak has a very wide impact on various sectors in the world including in Indonesia, one of which is the education sector in Indonesia. So that to deal with the covid 19 virus, Indonesia applies the new normal era policy that is currently being implemented. The application of online learning in the education sector is one of the government policies in the new normal era. All education sectors including tertiary institutions implement an online learning system and online presence. With online presence, it is necessary to review the success factors of implementing the online presence information system. So it is necessary to conduct an evaluation related to the online presence information system with the aim of knowing the factors that support the success of implementing online presence. To evaluate the online presence using the DeLone & McLean method to determine the factors that influence the success of the information system success model. The results obtained state that the system quality factors, information quality, service quality and user satisfaction affect the successful implementation of online presence in the new normal era.
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