Online Mental Health Support for New Mothers: Healthcare Professionals’ Views and Experiences

Abstract

The literature has focused on women’s use of online support for perinatal mental health. However, research exploring the scope of available well-being services and the views of healthcare professionals (HCPs) who deliver this provision is extremely limited. This study focused on HCPs’ experiences providing online perinatal mental health and well-being support. Based on interviews with eight UK-based HCPs providing various forms of online perinatal mental health and well-being support, reflexive thematic analysis distilled four themes that captured experiences and perceptions of online provision: 1) New ways of working bring new opportunities; 2) Obstacles and areas for development; 3) Bridging the gap— formal and informal peer support; and 4) Too little too late: lack of mental health education in antenatal services. HCPs indicated that blended ways of working (online and face-to-face) were valuable within their services. Findings emphasize the need for online support services to be available to new and expectant mothers who may not require an HCP referral. The versatility, convenience, and accessibility of online resources bridge the gap between face-to-face services and a viable economic and effective form of mental health provision. Keywords: postpartum, mental health, health professionals, online support