Abstract
The role of emotion in the workplace has been the subject of a series of provocative studies (Hochschild, 1983; Van Maanen & Kunda, 1989). This essay locates research on organizational emotion in the larger traditions of emotion research and argues that the communicative aspects of emotion have been understudied. Existing research on the subject is divided into three themes: the emotional labor and attendant psychological costs that characterize some occupations, the use of emotional expression as a tool for the achievement of management objectives, and the role of culture in shaping the emotional lives of members. Three broad areas requiring study by communication researchers are explored. First, the substantial literature on organizational regulation of emotional display is reviewed and criticized for implicitly casting communication in the role of “emotional packaging.” Second, possibilities for studying the process of emotional interpretation are presented, with particular emphasis on the constitutive...
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Annals of the International Communication Association
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
