Abstract

The qualitative and quantitative changes taking place at the present stage of the Russian educational services market development have led to a shift in the emphasis on the competition between higher education institutions and their educational services. Universities are improving the educational services quality by promoting novel or more competitive products in an increasingly tough competition for applicants. The authors suggest that to improve the promotion effect of the university educational services, it is necessary to carry out monitoring of the existing program efficiency, whose first stage is to analyze the existing strategy within the framework of digital distance learning, as the most popular learning method in contemporary conditions, which is gaining increasing popularity. A sociological survey (questionnaire) was chosen as a research method. The respondents were 250 students and teachers of the Russian State Social University (RSSU). The study has revealed that the vast majority, namely, about 87% of respondents, refused to fully switch to digital distance learning. However, 80% of undergraduate students and 75% of graduate master’s students of the extramural education department (75%) supported the use of digital distance learning in the educational process. At the same time, the low quality of training programs used in digital distance learning and the lack of individual adaptation of educational materials to the requirements and capabilities of the student require introducing interactivity into the materials and creating competent content of training programs, which is one of the indicators that affect the choice of an educational institution by potential consumers of educational services.

Highlights

  • In the context of globalization and digitalization of the international educational space, as well as a market economy that tends to change rapidly, one of the important factors in improving the competitiveness of the university is its potential to promote educational services in the target markets of the country and abroad

  • This article is aimed at reflecting the results of large-scale monitoring of the efficiency of the educational services promoting the program of higher education institution, whose first stage is analyzing the existing strategy of the university within the framework of digital distance learning

  • To find out the main reasons for the negative/positive attitude towards digital distance education (DDE), a questionnaire was developed for surveying teachers, as well as a questionnaire for surveying students, who were involved in the survey [5–8]

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Summary

Introduction

In the context of globalization and digitalization of the international educational space, as well as a market economy that tends to change rapidly, one of the important factors in improving the competitiveness of the university is its potential to promote educational services in the target markets of the country and abroad. The digital transformation of universities consists in the transition towards using the latest technologies in the educational process [1–4]. This article is aimed at reflecting the results of large-scale monitoring of the efficiency of the educational services promoting the program of higher education institution, whose first stage is analyzing the existing strategy of the university within the framework of digital distance learning. To find out the main reasons for the negative/positive attitude towards digital distance education (DDE), a questionnaire was developed for surveying teachers, as well as a questionnaire for surveying students, who were involved in the survey [5–8]

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