On the future of library operations research

Abstract

PurposeThis paper sets out to describe the development of problem‐structuring methods within operations research (OR) and to suggest that these might define new areas of collaborative activity between library management and OR modellers.Design/methodology/approachThe paper identifies a requirement for the twenty‐first century academic library to be flexible, inclusive and responsive to rapidly changing environments. The use of problem‐structuring methods provides OR modellers with a methodological approach that can assist decision making under just these conditions, and so a management approach that places problem‐structuring methods firmly within library planning processes is suggested.FindingsSince the rapid growth of library OR in the 1960s and 1970s (using primarily statistical and quantitative techniques) there has been a significant downturn in new applications and model developments within the last 20 years. This has coincided with a debate on the future of OR that has moved it away from the application of quantitative techniques, and the new paradigms evolving from that debate could stimulate a regeneration of interest in library OR.Originality/valueThe paper explores a possible future for library OR. The application of OR methods within libraries has undoubtedly had its successes and a wider appreciation of the potential use of problem‐structuring methods within library management could resolve many of the issues associated with planning library operations on the brink of the second decade of the twenty‐first century.