On both sides of the bar. Bartenders’ accounts of work-related drinking

Abstract

Bartenders are expected to control guests’ excessive alcohol consumption, but hazardous drinking is also common among staff in the bar industry. This paper explores bartenders’ accounts of work-related drinking and discusses how structural and cultural working conditions may impact drinking practices among staff. The data comprises 21 in-depth interviews with bartenders from different venues in Oslo, Norway: eight females and 13 males, aged 22–36 years (mean age 27). The analyses demonstrated three clusters of accounts of work-related drinking. First, the bartenders emphasised availability of alcohol in their work environment and that they perceived themselves as sophisticated drinkers. Second, drinking alcohol was described as a coping strategy to deal with stressful work and as a way of ‘coming down’ after high-energy work. Third, bartenders talked about their work as part of a lifestyle in which alcohol played an important role and they described intense friendships with colleagues. Occupational identity and identification with co-workers involved norms that encouraged a high level of alcohol consumption. Bartenders’ work and leisure time are closely intertwined and alcohol plays an important role in both areas. Server training programmes should be developed that take into account this workplace drinking culture.