Abstract

Four non-profit organizations were identified as having websites that collected Marketing data. They were interviewed to identify common internal conditions. All four firms demonstrated executive commitment and reported having stable client-base needs over time, but a formal Marketing plan and defined, measurable website-specific goals seemed less important. Regarding website implementation: these firms attempted to gain early consensus, provided resources for training/database management, and considered scalability issues. Having a parent organization to defray costs and being in an uncertain funding environment seemed conducive. Recommendations revolved around focusing on identifying barriers to adoption since potential for improvement is even greater than suspected.

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