Abstract
BackgroundNowadays, the research of doctor-patient communication is becoming increasingly important not only in China but also around the world.MethodsThe study designs a type of learning software to train the interns to advance their communication skills, and whose validity for improving doctor-patient communication in self-controlled trials is evaluated. With the aid of the new learning software, the self-controlled tests were carried out among 183 interns to assess the quality of their communication skill acquisition. The learning effectiveness of the preparation stage, information collection, information given, patient understanding, and inquisition ending was evaluated with the Set Elicit Give Understand End (SEGUE) framework after 3 months of training.ResultsMore interns (37.16% vs. 10.98%, P < 0.001) could accurately identify the psychosocial or emotional factors contributing to the diseases. An increased number of interns (42.62% vs. 10.40%, P < 0.001) were able to openly discuss lifestyle issues and prevention strategies with patients. The study also revealed that interns who had completed training tended to allow patients more time to describe their feelings and concerns about their illnesses. In addition, more of the trained interns roved capable of being caring and respectful to patients and showing empathetic communication behavior (53.01% vs. 26.59%, P < 0.001).ConclusionsThe doctor-patient communication software may help the interns known more about communication skills.
Highlights
Nowadays, the research of doctor-patient communication is becoming increasingly important in China and around the world
More than 50 clinical cases were collected from internal medical departments (Department of Cardiology, Respiratory Medicine, Gastroenterology), Surgery Departments (Department of Urology, Department of Orthopedics, Department of General Surgery), Department of Obstetrics and Gynecology, Department of Pediatrics and other disciplines; 120 test questions and patient satisfaction questions were created from parts of 30 of the 50 clinical cases
We designed a type of learning software to train interns to advance their communication skills and evaluated its validity for improving doctor-patient communication in self-controlled trials
Summary
The research of doctor-patient communication is becoming increasingly important in China and around the world. The doctor-patient relationship has become a complex social issue in China due to a lack of trust and mutual understanding between doctors and patients. More than two-thirds of doctors surveyed admitted that tension and conflict exist between doctors and patients. One study has indicated that 98.47% of hospitals were troubled by medical disputes, 70% of which were caused by ineffective communication between doctors (2020) 20:8 doctors’ job satisfaction [6]. Poor communication and attitude between doctor and patient may constitute the most frequent underlying cause of malpractice litigation, complaints against doctors, and nonadherence to medication regimens [7, 8]. The development of effective communication skills is an important part of becoming a good doctor. There is strong evidence that appropriate teaching can help medical students acquire and retain these skills [9,10,11,12]
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