New Approaches to Collecting Family Health History – A Preliminary Study Investigating the Efficacy of Conversational Systems to Collect Family Health History

Abstract

Knowing and compiling your family health information is an important, cost-effective and efficient way to help your doctor screen and monitor for risks of genomic diseases such as cancer. There are several ways to collect family health history, including the use of digital records. Digital records can be helpful for sharing and updating information among family members. However, minimal research has been conducted to compare the different data collection interfaces. This study focuses on evaluating the user’s performance and preference between a conversational interface that we developed and a traditional interface for compiling family health history. Using a within-subjects design, twenty participants were asked to perform several tasks using both platforms. Although the conversational interface required more clicks, participants reported lower workload, higher performance and greater ease-of-use with this platform, and preferred the guidance of the virtual assistant.