Need to know vs. need to share: information technology and the intersecting work of police, fire and paramedics

Abstract

Emergency preparedness concerns over inadequate emergency interoperability among police, fire and emergency medical services (EMS) have led to the adoption of shared information technologies. Using a social worlds/arenas framework, I ethnographically study police, fire and EMS, as ‘users’ of technology, to understand how they interact with their technologies, and the ways in which their respective organizational contexts, cultures and practices shape technological functioning and collaborative action. From this analysis, I uncover social world contexts (ideologies) and individual actions (social legitimation and hierarchy of credibility) that alter technological functioning and create impediments to emergency interoperability. I further highlight an important ideological disconnect between the design and in-situ application of emergency technologies. I conclude by discussing the extent to which policies and technological innovations cannot, in and of themselves, address emergency preparedness concerns.