Navigating the Clouds: An Exploratory Research of Cloud Computing Adoption in Saudi Arabia's Small and Medium Enterprises

Abstract

The adoption of cloud computing has become essential for SMEs, especially in the e-commerce industry, as it has the potential to improve the efficiency of operations. However, the existing literature indicates significant gaps, including a general lack of comprehensive research focused on cloud computing adoption for SMEs and very limited research on the Kingdom of Saudi Arabia (KSA) context. This study aimed to fill these gaps by evaluating the current status of cloud computing adoption by SMEs in KSA and identifying the challenges facing its implementation in the e-commerce sector. To achieve these objectives, the Technology-Organization-Environment (TOE) framework was employed, analyzing the technological, organizational, and environmental factors that affect cloud service adoption. This study incorporates insights from government agencies, service providers, and SMEs to provide a holistic view. Through a mixed-method approach, combining qualitative and quantitative data, this study offers a detailed understanding of the cloud computing landscape in KSA, providing valuable insights for stakeholders and policymakers.