Abstract
The COVID-19 pandemic has placed unprecedented demands upon digital infrastructure as large portions of the population work, socialize and attend school online. National regulators worldwide have been struggling to maintain service for all citizens as the essential place of internet access in contemporary life becomes paramount. This article narrows the policy focus from the national to the municipal level. Using the case study of Calgary, Canada, the authors outline a unique and successful private–public partnership where local internet service providers have been able to adapt to the changing demands of the COVID era, supported by forward-thinking municipal policy. The authors draw upon local data sources, municipal reports and interviews with key public and private sector officials to explore how municipalities can best position themselves to provide resilient and sustainable digital service in the face of this global pandemic.
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