More Enduring Questions in Cognitive IS Research

Abstract

In the April 2012 issue of the Journal of the Association for Information Systems, Michael Davern, Teresa Shaft, and Dov Te’eni published an article titled “Cognition Matters: Enduring Questions in IS Research”. Their paper reviewed much of the history of cognitive research in the IS discipline, especially that related to human-computer interaction and decision support systems. While we believe their article is excellent in many respects, we also believe that it omitted a great deal of the most basic cognitive research performed in the IS domain over the past 10-15 years, especially work in the area of systems analysis and design. Our purpose in this paper is to supplement the work of Davern et al. by discussing much of this recent work. We use two theoretical lenses to organize our review: basic cognition and behavioral decision-making research. Our review provides many illustrations of IS research in these areas, including memory and categorization (basic cognition) and heuristics and biases (behavioral decision making). The result, we believe, is a fuller picture of the breadth of cognition-based work in the IS discipline in general and systems analysis and design in particular. The paper provides further evidence of the importance of cognitive research in IS and suggests additional enduring questions for future investigations.