Monitoring Team Members: Information Waste and the Transparency Trap

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Abstract
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In a model of moral hazard in teams, we demonstrate that firms' concerns about low trust among teammates can justify two common but otherwise puzzling patterns: information waste and transparency trap. We find firms predominantly employ individual performance bonuses, ignoring that relevant information about team output and competition for better contracts leads workers into a self-defeating race toward effort transparency. Notably, the firm may be indifferent to or benefit from trust concerns, challenging the idea that robustness concerns invariably harm the principal's payoffs. Our analysis highlights a novel trade-off between the classical information rents and strategic insurance rents emerging from trust concerns. (JEL D21, D82, D86, J33, M54)

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Holmstrom (Bell J Econ 13:324–340, 1982) argues that a principal is required to restrain moral hazard in a team: wasting output in certain states is required to enforce efficient effort, and the principal is a commitment device for the waste. Under competition in commodity and team-formation markets, I extend his model à la Prescott and Townsend (Econometrica 52(1):21–45, 1984) to show that competitive contracts can exploit the futures market to transfer output across states instead of wasting it. Thus, the futures market takes the place of a principal as a commitment device. Exploiting the duality of linear programming, I characterize the market environment and the contractual agreements for incentive-constrained efficiency.

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This article studies moral hazard with many agents. The focus is on two features that are novel in a multiagent setting: free riding and competition. The free-rider problem implies a new role for the principal: administering incentive schemes that do not balance the budget. This new role is essential for controlling incentives and suggests that firms in which ownership and labor are partly separated will have an advantage over partnerships in which output is distributed among agents. A new characterization of informative (hence valuable) monitoring is derived and applied to analyze the value of relative performance evaluation. It is shown that competition among agents (due to relative evaluations) has merit solely as a device to extract information optimally. Competition per se is worthless. The role of aggregate measures in relative performance evaluation is also explored, and the implications for investment rules are discussed.

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