Abstract
The leisure and hospitality industry is one of the driving forces of the global economy. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are provided and received. In this paper, some of the state-of-the-art technologies are explored that are currently employed in the hospitality industry and how they are improving guest experiences and changing the hospitality service platform. We also envision some potential future hospitality services we can expect as the Internet of things (IoT) technology keeps growing. The subject of the research is the activity of hotel enterprises. The purpose of the research is the penetration of IT in the management of the hotel business. As a result the current state of IT use in hotel complexes has been investigated and practical experience in using IT in the hospitality industry has been considered. According to the World Tourism Organization (WTO), today there are more than 16 million hotels in the world, with 20% of them belong to hotel chains. The largest number of hotel enterprises is concentrated in the countries of Europe and North America, which accounts for 72% of the total hotel base. An interesting note that over the last 10 years other types of businesses have begin to recognize the unique combination of skills which hospitality students possess - the combination of sound business and management along with a service orientation. Therefore, other industries have begun to recruit hospitality graduates including health care and retail. This is particularly exciting time to be associated with the industry given the ample career opportunities, the economy, new developments, emerging markets, internationalization of companies ad concepts, etc. The prevailing philosophy in hospitality education is that the best way to the top is through a strategic combination of education and experience. The outlook for the industry is very positive but there are several trends/factors that are affecting how the industry operates and the products and services that are offered to the customers.
Highlights
The leisure and hospitality industry is one of the driving forces of the global economy
Some of the state-of-the-art technologies are explored that are currently employed in the hospitality industry and how they are improving guest experiences and changing the hospitality service platform
We envision some potential future hospitality services we can expect as the Internet of things (IoT) technology keeps growing
Summary
The leisure and hospitality industry is one of the driving forces of the global economy. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are provided and received. Some of the state-of-the-art technologies are explored that are currently employed in the hospitality industry and how they are improving guest experiences and changing the hospitality service platform. As a result the current state of IT use in hotel complexes has been investigated and practical experience in using IT in the hospitality industry has been considered. Other industries have begun to recruit hospitality graduates including health care and retail. This is exciting time to be associated with the industry given the ample career opportunities, the economy, new developments, emerging markets, internationalization of companies ad concepts, etc. The prevailing philosophy in hospitality education is that the best way to the top is through a strategic combination of education and experience
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