Abstract
With the increasing importance of knowledge management and the growing amount of data in industry, a field of application for semantic technologies has emerged with the representation of knowledge in the area of technical communication. Semantic networks and ontologies offer a high degree of intelligence and can make complex relationships interpretable for humans and machines alike. This aspect can lead to an improvement in the classification, connection, and delivery possibilities of content. Technical documentation is one of many areas where semantic technologies and knowledge graphs can add value to industry. This paper should give an outlook on how semantic technologies can be used in different use cases by companies in the domain of technical communication in the future. Based on a use case of a German company of the child seat industry, the use of semantic technologies and their various use cases in technical communication is shown. The company has started to use semantic technologies to simplify processes and to provide their digital information products in a user- and context-oriented way. This paper focuses on the possibilities that the use of semantic technologies, especially ontologies, provides in a company. It also highlights the difficulties that can arise in the transition and transformation of data.
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