Abstract
Public administration institutions focus on constant implementation of new technologies trough separated ICT projects. In most cases, these projects consider simple implementation of ICT technology on current business process without consideration if these processes needs modification in order to accept new technology. Because of this, result might not satisfy end-user needs. This paper proposes approach where processes are first modelled according to BPMN specification and metadata is defined according ISO 82045 standard. Only after this kind of preparation, we can ensure that implementation of ICT technologies will satisfy end user needs. This paper also provides use cases of modelled processes in order to assist anyone who decides to lead ICT projects in this manner.
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