Abstract

ABSTRACTFindings indicate that, regardless of the flexibility and cost saving advantages of no-contract mobile phone service plans for customers, a majority of younger customers in the United States continue to patronize contract-based plans. Conversely, the data show that older customers tend to appreciate the flexibility and financial savings that come with buying no-contract plans. Also, the study finds that the customer's decision to finance the cost of a mobile device with the provider is independent of the customer's age. The article discusses theoretical and practical implications.

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