Abstract
In the mobile world, the advent of new services such as 3G and VoIP, as well as increasing reliance on self-service business models, has shifted business relationships away from personal face-to-face interactions and towards online processing. This poses a major challenge for service providers who seek to understand their end user customers. Furthermore, the mobile phone has become inherently linked with the mobile web, compounding the security risks associated with identity fraud. Furthermore, the mobile phone has become inherently linked with the mobile web, compounding the security risks associated with identity fraud. ID fraud is rampant and operators should focus on building a strong Fraud Management Organisation (FMO) as an insulator against attacks, argues Mahuya Ghosh of Connectiva Systems.
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