Abstract
The development of information technology and telecommunications has penetrated into various sectors including health. With Mobile JKN, community administrative activities in managing JKN are easier. The study aims to analyze the perception of mobile health among participants JKN in South Sumatra Province. This research is a quantitative study with a cross-sectional design. The research sample was JKN participants stay in South Sumatra aged> 18 years who use the Mobile JKN app amount 400 participants. The sampling technique used purposive sampling. Data collection using online questionnaires and distributed through social media. Results of the study showed that the perception of the quality system has optimal results (50,50%). The problem encountered was in the network stability indicator from JKN mobile application users. On the quality of information has optimal results(67.50%).Problems encountered are in the indicator of limited service information, display updates. Then, the quality of service has optimal results (63,50%). The problem encountered was in the service integration indicator from the JKN mobile application. Quality of the JKN Mobile application seen from the System Quality, Information Quality and Service Quality has optimal results. BPJS Health suggested to increase network stability, improve service information, display updates and information in the JKN Mobile application, conduct application socialization, and develop service integration.
Highlights
The development of information technology and telecommunications has penetrated into various sectors including the health sector (Habib, 2016; Tangcharoensathien; 2017)
In Every year, the number of people who have participated in the National Health Insurance (JKN) continues to grow. 157.7 million in 2015, to 188.7 million in 2016, to 223 million in 2017, to 235.1 million in 2018 and to reach 257.5 million or the entire population of Indonesia in 2019 (BPJS of Health, 2017) The number of participants in the National Health Insurance in South Sumatra does not cover the whole community (Rahmaliyah, 2018)
Based on the above sentence, it can be concluded that the outline of suggestions or comments from respondents is about developing service integration from the Mobile JKN application
Summary
The development of information technology and telecommunications has penetrated into various sectors including the health sector (Habib, 2016; Tangcharoensathien; 2017). Based on the sentences above, it can be concluded an outline of suggestions or comments from respondents is about service information, display updates and information as well as organizing the socialization of the Mobile JKN application.
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