Abstract

Microentrepreneurs’ Adoption of E-Payment: A Preliminary Analysis

Highlights

  • The world are at the beginning of Fourth Industrial Revolution, a new era where all sectors are involved in the digital world

  • This study aims to investigate the adoption of e-payment among microentrepreneurs in Malaysia

  • The respondents of this study are the microentrepreneurs and the microfinance institutions (MFIs) clients who are staying around Bandar Pusat Jengka; a small town in Pahang state of Malaysia

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Summary

Introduction

The world are at the beginning of Fourth Industrial Revolution, a new era where all sectors are involved in the digital world. As the market becomes wider and interaction in trading for payments and logistics is based on trusts without face to face meeting, all industry players are scrambling to meet the challenges in the digital world and fulfill changing customers expectations who demand speedy, cost saving and efficient services. Klapper (2017) claimed that the e-payment can increase the microentrepreneurs’ profitability by enabling financial transactions to be conducted with customers, suppliers and the government safer, cheaper and efficient. Abu Bakar et al, (2012) explained that microenterprises as having less than five full time workers. These small businesses formation obtained licenses or permits from local councils to conduct business and registered with Companies Commission of Malaysia. In all over the world, the microentrepreneurs have problem to access the external finance and they have more constraints to operate and growth (Galindo & Schiantarelli, 2003)

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