Abstract
Volunteering, the volunteer’s intercultural competence and emotional intelligence contribute to intercultural education and sustainability in various societies of today. The aim of this study was to analyse the impact of emotional intelligence and intercultural competence on work productivity of volunteers. The first part of the article substantiates theoretical associations between emotional intelligence, intercultural competence and work productivity. Based on theoretical insights, empirical research methodology was prepared, which consisted of four categories divided into sub-categories that provided the structure of the question groups. The empirical research involved seven informants working in Lithuania, who welcomed volunteers from abroad. The research was conducted using the method of semi-structured interviews. The conclusions present a systematic perspective towards the role of emotional intelligence in the intercultural competence and work productivity of volunteers. In this context, emotional intelligence works as a mediating factor. The contributing role of volunteer-receiving organisations in the development of the volunteers’ emotional intelligence is also highlighted.
Highlights
Often, sustainability in society is associated with a voluntary initiative
The problem of the research is raised by the following question: What is the significance of emotional intelligence and intercultural competence to volunteer activities and how can the development level of these factors impact work productivity?
We propose a systematic perspective on the impact of emotional intelligence on work productivity, links between intercultural competence and work productivity, and the role played by emotional intelligence and intercultural competence in relation to volunteers working in foreign cultures
Summary
Sustainability in society is associated with a voluntary initiative. volunteering, especially in areas orientated to the weakest members of society, is a significant contribution to sustainability and welfare. The response to the experienced culture shock demonstrates the level of one’s intercultural competence, while emotional reaction could be associated with emotional intelligence, which includes the ability to understand and recognize emotions: especially the ability to manage and control them for the purpose of achieving the desired result. Another question arises as to whether the link between emotional intelligence and intercultural competence has an impact on the productivity of the volunteers’ work/activities. The problem of the research is raised by the following question: What is the significance of emotional intelligence and intercultural competence to volunteer activities and how can the development level of these factors impact work productivity?
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