Abstract
In the midst of crisis scenarios, it is necessary to deepen the representative democracy, since the organisation of the communities, as a mechanism of citizen participation. For this reason, the research had as its intent to understand the reality of the citizens who make it possible mechanisms of citizen participation during the process of national crisis. This was a qualitative study, which was based on the method of phenomenological hermeneutic in which it is called six community leaders that make life in the city of Puno as social actors. The results showed the importance of the role of the leader of the community, as the expression of the feeling voice of all the citizens, also the importance of community organising as a means of citizen participation to deepen the construction of a strong and popular democracy. As a conclusion, in the midst of crisis situations, the mechanisms of citizen participation are fundamental to be able to listen to and give voice to communities that traditionally have been found underserved.
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