Abstract
This paper describes the measurement of parent and adolescent satisfaction with children's mental health services delivered in a case managed continuum of care model. Internal consistency of the scales was assessed. Correlational analyses were conducted to explore the extent to which the Satisfaction Scales replicated findings by other research in the literature. Based on these analyses, the Satisfaction Scales were demonstrated to be reliable instruments to measure parent and adolescent satisfaction with child and adolescent mental health services. Validity was assessed using confirmatory factor analysis to determine whether the content areas truly represented distinct, although related, dimensions of satisfaction. Preliminary exploration of the validity of the parent version of the Satisfaction Scales for outpatient services supported the existence of four dimensions of satisfaction including: (1) access and convenience, (2) child's treatment process and relationship with the therapist, (3) parent and family services, (4) global satisfaction.
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