Abstract
Final assembly plants send material schedules to first-tier suppliers who in turn send schedules to second-tier suppliers and so on through the multiple tiers of the supply chain. A key cost driver for the supply chain is a schedule characteristic termed stability. The Total Quality Management approach is applied to improve schedule stability in the supply chain of a large vertically integrated automotive manufacturer. A measurement described, actual stability results are provided, the causes of instability are listed, and some corrective actions are specified. Results indicate that schedule stability can be improved without damaging the performance of other measures such as inventory and customer responsiveness. and analysis process is
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