Abstract
Evaluate and compare maternal-satisfaction (global and areas) with maternal-child nursing care (MSMINC) and to explore the relationship of MSMINC with wait time, length of visit, and maternal age and education. Cross-sectional descriptive study comprising 213 mothers. Group 1 (n = 84), mothers of children aged <1 year, and Group 2 (n = 129), mothers of children between 1 and 4 years of age. The patient satisfaction scale was applied. Global MSMINC was 76.26 and 79.21 for Groups 1 and 2, respectively. No associated factors were found in Group 1. In Group 2, wait time was associated with MSMINC in the technical-professional area (F = 3.13; df = 128; B = -0.21; p = 0.01). The fact that these study participants identified only MSMINC-associated factors in the technical-professional area may indicate that care is centered on technical procedures. Given that MSMINC-associated factors were not identified in Group 1, we recommend exploration of maternal expectations and perceptions of care.
Highlights
One indicator of healthcare quality is patient satisfaction, denominated consumer satisfaction or client satisfaction
In Group 1 mothers, maximum wait time was 90 min and 5 min was the minimum length of the visit; in Group 2 mothers, maximum wait time was 35 min and minimum length of the visit was 5 min
With respect to the first aim of this study, maternal satisfaction was lower than the result reported in other studies carried out in the U.S that evaluated maternal satisfaction in terms of healthcare for young children[8] and parental satisfaction with early pediatric care and immunization of young children, and application of other surveys found maternal satisfaction within the range of 83.4–87.7, or found healthcare classified as excellent by the majority of mothers[12] and that maternal satisfaction was higher for both groups of mothers in the technical-professional area in comparison with other areas
Summary
One indicator of healthcare quality is patient satisfaction, denominated consumer satisfaction or client satisfaction. Several studies have considered patient satisfaction as a predictor of treatment compliance, on-going use of healthcare services, recommending healthcare services to others[1], and a valuable feedback to evaluate health programs[2]. There is no consensus regarding what the concept of patient satisfaction encompasses. Regarding pediatric preventive care in the U.S and Canada, the main aim of pediatric preventive care, identified as well-child care, well-baby care, health supervision and periodic health care, is to maintain health and prevent diseases. The basic unit of well-child care is the health supervision visit, which can be performed by physicians or nurses. The contents of each visit are infant age-specific, and each visit can be divided into three components: a) detection; b) health promotion and disease prevention, and c) patient handling and follow-up[4]
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