Managing Millennials: A Qualitative Study of Millennials Job-Hopping in the BPO Industry

Abstract

The study sought to investigate the experiences of millennial employees that led to poor retention rates. Qualitative research was conducted to get an understanding of the variables influencing millennial employee retention rates as well as how firms respond. There has been a lot of research over the last decade that explains why an employee changes jobs. Preceding research about millennials states the reasons behind millennial job-hopping: (1) the impact of job dissatisfaction; (2) the impact of job satisfaction; and (3) the impact of effective leadership and management. According to the findings of this study, in order to retain millennial employees, companies must improve their management and conduct a monthly evaluation of their employees’ performance. It is also proven that a salary increase can help the management retain their employees, and healthy communication with the employees can help to keep not only millennial employees but other generations of employees as well.