Management improvement in the Canadian public service, 1999–2010

Abstract

AbstractThis article surveys management improvement initiatives in the federal public service during the 2000s and assesses their progress. It reviews eight key areas: management accountability; expenditure management; financial management; human resource management; grants and contributions management; project management and capital investment; internal audit; and processes to sustain public service values and ethics. Although not all of the initiatives have been equally successful, this article argues that general improvement has been realized. The article also considers factors behind the successes, arguing that improvements typically arise from a combination of political, organizational, cultural and economic factors including public service leadership and support at the political level. Recent budget pressures may affect the sustainability of continuing management improvement, but elements for moving forward are clear.