Abstract
The current handling of carry-on luggage inside the aircraft cabin has led to several issues such as inefficient boarding and disembarking processes. Due to the number and size of current carry-on luggage, the boarding process has been slowed down due to aisle blocking and luggage overcrowding in the overhead storage bins. To improve this situation, an automated cabin luggage system has been proposed. A public survey has been conducted to explore the general passengers' perception of current carry-on luggage handling inside the cabin and to identify potential rooms for improvement that can be catered by the automated cabin luggage system. The responses obtained from the survey indicate that the current carry-on luggage handling does have several weaknesses that can be improved by the proposed automated system.
Highlights
IntroductionMany people have increasingly chosen air transportation as their travel mode. This situation can be principally contributed to the rise of low-cost airlines, which has made flight services more affordable to greater mass public
Today, many people have increasingly chosen air transportation as their travel mode
There have been studies and new system development to improve the current flight services including reducing seating discomfort among passengers [5], offering automated in-flight meal and waste collection services [6], and improving the boarding process [7], just to name a few examples. With regards to the latter, one of the main reasons for delays in aircraft boarding process is the carry-on luggage [8], which is of high interest in this study
Summary
Many people have increasingly chosen air transportation as their travel mode. This situation can be principally contributed to the rise of low-cost airlines, which has made flight services more affordable to greater mass public. Airline service quality is one of the most critical factors that will likely influence airline selection [3] and some of the perceived important service quality attributes include ticket price, safety, seat comfort, in-flight meals and others [4] To this effect, there have been studies and new system development to improve the current flight services including reducing seating discomfort among passengers [5], offering automated in-flight meal and waste collection services [6], and improving the boarding process [7], just to name a few examples. Passengers from having to bring their carry-on luggage with them through the narrow aisle and store them in the overhead bins This situation can speed up the process of getting the passengers to their assigned seats and avoid any aisle blockage. The preference to have complimentary checked-in luggage indicates that the passengers typically travel with many travel items, which they tend to bring onboard into the cabin as their carry-on luggage whenever they can to avoid extra charges. This notion is in line with the strong support to allow carry-on luggage into the cabin
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