Abstract
In quality control we find techniques that come from different fields, because the objective is to reduce the variability in quality characteristics, these are control and adjustment of processes. In this work, the individual control charts (Xind and Rm) were used to monitor the loading time of a truck measured during 60 consecutive days of a cargo transport company in Rio Grande do Sul. The results showed that the process is out of control both in average and variability, requiring a systematic monitoring in order for the company to maintain the quality of services provided to its customers.
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