Abstract
The purpose of this research is to analyze and find legal protection for insurance policy holders. The results of the study found that legal protection for insurance policy holders (consumers) has not been based on the value of justice due to non-fulfillment of consumer rights by insurance business actors due to default by insurance companies. In this case the Financial Services Authority does not carry out its duties, functions, responsibilities and authorities in providing protection to insurance (consumer) policyholders, especially related to the large authority it has to defend consumer and public protection, and the absence of an Independent Supervisory Board, with integrity and competent authority overseeing the duties, functions, responsibilities and authorities of the Commissioner of the Financial Services Authority in providing legal protection to insurance (consumer) policyholders as appropriate based on the applicable laws and regulations, especially related to the authority to defend consumer and public protection.
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