Language in the information-seeking context

Abstract

Purpose– The purpose of this paper is to specifically investigate information seeking strategies that are used by scholars in the USA conducting research in languages other than English and the types of shifts that scholars make between strategies in planned, disruptive, and problematic situations.Design/methodology/approach– Interviews and research diaries were employed to gather information from 16 subjects using seven different languages across seven disciplines. Grounded theory and the constant comparative method were used to analyze types of strategies and types of shifts between strategies.Findings– This study identified four formal system strategies, seven informal resource strategies, four interactive human strategies, and one hybrid strategy. Subjects in the study selected informal resource and interactive human strategies more often as initial strategies while informal resource strategies are used as final strategies. Moreover, the findings presented a variety of shifts between strategies in planned, disruptive, and problematic situations.Research limitations/implications– Theoretically, this study introduces a new conceptual model – the information triangle – which facilitates the classification of strategies used by scholars throughout an information seeking task as well as the characterization of the shifts between strategies. Practically, this paper discusses implications for system designers, publishers, and support providers to better meet the needs of this specific group. A primary limitation is related to isolating the variables of language, culture, and geography from other possible factors such as domain knowledge, system knowledge, or limitations of the systems being used.Originality/value– This study fills a gap in current research in relation to how language plays a role in the selection of and shifts between information seeking strategies used by scholars who rely on sources that are not in English.