La formation Intervenir auprès des hommes dans le réseau de santé en Montérégie. Une perspective organisationnelle

Abstract

The primary objective of the For'hommes project deployed since 2011 in the Montérégie region (south of Montreal in Quebec) is to increase awareness and train Health and Social Services Centers (CSSS) administrators, clinical supervisors and intervention workers in dealing with the male clientele. An evaluation of project implementation allowed documentation of the organizational practices enabling the development of the "lntervenir auprès des hommes" training in the CSSS. Eight interviews with administrators and supervisors from five of the seven CSSS were conducted in 2013. The awareness and training programmes prompted the CSSSs to assess the services offered and review certain practices (organizational or clinical) targeting male clienteles. The welcoming process, analysis of the requests and intervention with men are now more adapted to their realities and needs: more rapid intervention, phone support prior to management, helping men with referrals to community social services, a better understanding of the calls for help. To pursue the deployment of services adapted to a male clientele, administrators and supervisors emphasized the importance of continuing to offer training to CSSS intervention workers. Reflection emerging from the training of the managers and supervisors represents a promising approach, as it involves the key actors in the organization's. We can therefore consider "lntervenir auprès des hommes" training to be a key element of improvement of the services offered by CSSSs.