KNOWLEDGE MANAGEMENT AT PROJECT-ORIENTED ENTERPRISES

Abstract

The analysis of the peculiarities of knowledge management of operational and project activities at the project-oriented enterprise is carried out in the work. The conceptual model of knowledge management of the project-oriented enterprise for achievement of optimum economic indicators of the enterprise activity is developed. For operational activities, the constituent elements of knowledge management are people (employees), technology and processes. For project activities, these are project knowledge management, knowledge management between projects and knowledge management about project management. Project knowledge management involves people (project team), technology and processes. Knowledge management between projects includes technologies that allow the dissemination of knowledge between the projects of the enterprise that are being implemented. Project management knowledge includes integration, content, timing, cost, quality, resources, communications, risk, procurement, and project stakeholder management. Operational knowledge management is carried out at the following levels: individual (employee level), group (department level), organizational (enterprise level) and inter-organizational. Knowledge management of project activities is carried out at the following levels: individual (project team member level), group (project team level), organizational (implemented project), global. Stages (phases) of knowledge management are formation → accumulation, acquisition → generation → exchange → storage and documentation → use → knowledge management result. As a result of knowledge management of operational and project activities, taking into account the constituent elements, levels, stages (phases), we can form a generalized indicator. For operational activities, this is the level of maturity of knowledge management enterprises, for project activities, this is the level of maturity of the project management enterprise (in the context of knowledge management of project activities). Keywords: knowledge management, project-oriented enterprise, conceptual model.