Abstract
The authors are building a knowledge management system (KMS) for use by several U.S. federal agencies. Its use must harmonize with multiple agency and disciplinary cultures, and also link with the efforts of at least one international agency. In this paper, we present the KMS project’s technological contributions and implementation considerations as a case in knowledge management (KM). We link the public-sector case with our assessment of KM’s current status and future prospects. We find the challenges for KM’s future are in theory, interactivity, integration, the recognition of cultural differences, and the design of marketing programs that respect these differences.
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