Knowledge and opinions of patients attending a hospital emergency

Abstract

Background: The high occupancy rate of hospital emergency departments (ED) necessitates the selection of patients whom an excessively long waiting time for medical assistance may result in deterioration of their health condition or pose a threat to life. Medical categorization plays an important role in the identification of such patients. Aim of the study: The aim of this study was to determine the level of knowledge, and opinions, of patients attending the ED regarding the purpose and processes surrounding the use of triage. Material and methods: This study included 123 patients attending the ED of the University Clinical Hospital (UCH) in Opole in the period from January to March 2019. Study participants carried out a questionnaire after leaving the triage room. Results: Most participants (93.50%, n = 115) gave a correct answer to the question of what triage is, and 90.20% (n = 111) gave a correct answer to the question of its purpose. Most patients felt that triage was needed (73.20%, n = 90), and 54.50% (n = 67) felt that ED staff should refer patients without life-threatening conditions to the PHCF (Primary Health Care Facility) or OOHC (Out of Hours Care) unit. Most participants (59.30%, n = 73) were aware of which color to which they had been assigned following medical categorization. Conclusions: The level of knowledge of patients attending the ED regarding the triage process was generally good, but nevertheless ED staff should ensure attendees are provided with information on the urgency category assigned to them and estimated waiting time, as well as information regarding possible delays. Information leaflets or short videos on ED operation and admission procedures may play an important role in the education of patients in waiting rooms.