Abstract
This article reviews the literature, the main surveys and the international antecedents and the adaptation to national policies to better analyze the primary information on the self-assessment that citizens have about their perception of electronic government. in the city of Tijuana, Baja California, Mexico. Having as main element the use of Information and Communication Technologies (ICTs) whose main objective is to improve the quality of public services of a particular government and the challenges of local governments. In this case, we sought to answer certain questions such as the following: What is the most common procedure? How long does it take to complete a procedure? What population prefers to complete the procedures online and how many prefer to go personally to the offices? Do you know the procedures offered by the local government online? These are some questions that were addressed to users who went to government offices and that through the research project "Analysis and Opportunities in Baja California: Reaches and Opportunities”, With the application of a survey in the months of August to November 2017 in all the municipalities of the entity, an answer was given to them, this time it is intended to analyze the data obtained from the municipality of Tijuana.
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