Abstract
The performance of a business can be measured on the efficiency of processes developed within. This article proposes 55 Key Performance Indicators (KPIs) that can be used as effective measurement indicators for evaluating the economic efficiency of shipping companies onshore with mixed crews, as well as the efficiency of mixed crews onboard a vessel. The KPIs were proposed, assessed, validated, and re-assessed through a four-stage research methodology within the GECAMET transnational project. The results of the research provide useful quantitative and qualitative tools for evaluating the performance of the shipping companies, considering the perspective of shipping gendering. The approach of establishing particular KPIs for gendering shipping and mixed crews is so far the first ever made. Also provided in the article is a classification of the proposed KPIs in categories related to financial costs, time costs, health and safety, education, and social.
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