Abstract
This article examines the effectiveness of Jobcentre Plus in terms of benefit and employment service delivery and discusses the implications of the new model of service delivery for different client groups. The evidence suggests that while Jobcentre Plus has had some positive effects on employment service, it has had a negative effect on benefit service delivery. Clients who are further from the labour market and for whom moving into employment is an inappropriate option have had the most negative experience from the new model of service delivery.
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