Abstract
The essence of distance education is the physical separation of teacher and learner (Sauve, 1993). In many countries, universities are increasingly employing distance education. Some institutions are incorporating distance education as a way to extend the classroom by employing delivery mechanisms that replicate the presentation of material in a manner similar to face-toface communication. Other institutions are investigating new delivery mechanisms that support a revised perspective on education. These latter institutions are revising their processes for interacting with students and taking a more customer-centered approach to the delivery of education. There are many options available to universities when deciding how to employ technology to support delivery of distance education.
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