Abstract
Abstract: The Indian Railway Catering and Tourism Corporation (IRCTC) has emerged as one of the largest e-commerce portals in India, with its online ticketing and catering services catering to millions of passengers every day. This conceptual research article examines the Indian Railway Catering and Tourism Corporation as an e-commerce portal, exploring its journey from inception to its current state, and analysing its potential for future growth. The article focuses on the factors that have contributed to the success of IRCTC as an e-commerce portal, as well as the various features and services it offers. The article also highlights the strengths and weaknesses of IRCTC as an e-commerce portal and proposes strategies for enhancing its performance in the future. The article aims to provide insights into the role of IRCTC in the travel industry and its potential for continued growth in the digital age
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